Return & Exchange Policy

1. Return Policy — Products

• You may return the product within 7 days of receipt
• Product must be in its original condition with complete packaging
• Opened or used products cannot be returned for hygiene reasons
• Return shipping costs are borne by the customer unless the product is defective

2. Exchange Policy

• Products can be exchanged within 7 days of receipt
• Exchange is for a product of the same or higher value, with difference payment
• Product must be in its original condition

3. Cancellation — Services

• Free cancellation up to 4 hours before the session
• Late cancellation may incur a 25% fee of the service value
• No-show is considered cancellation without notice and may incur full fees

4. Refund Process

• Refunds are processed within 5-14 business days
• Refunds are made via the original payment method
• You will receive a WhatsApp or email notification confirming the refund

5. Contact

To request a return or exchange, please contact us via WhatsApp at 0547102705 or email info@toprelax.sa.